Shipping policy
Thank you for shopping with Authentic Souls! We aim to provide you with the best shipping options, no matter where you live. Below is important information about our shipping policies and procedures.
Processing Time
All orders are processed within [1–3 business days]. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [3–7 business days] | [$X.XX] |
| Expedited Shipping | [2–3 business days] | [$X.XX] |
| Overnight Shipping | [1–2 business days] | [$X.XX] |
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Locations
We currently ship to addresses within United States, and optionally to select international destinations.
Domestic Shipping: Yes
International Shipping: [Yes/No – If yes, list supported countries or region]
Customs, Duties, and Taxes
Authentic Souls is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Authentic Souls is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Contact Us
If you have any questions about your order or our shipping policy, contact us at:
📧 Email: authenticxsouls@gmail.com
📞 Phone: [your business phone number]